Frequently asked questions

BClear Rx is digital treatment planning for clinics and labs that make their own aligners. You send the scans and records, BClear's orthodontic team designs the treatment plan, and you review, approve and manufacture it.

Orthodontists and general dentists who make aligners in their practice, and dental labs that make aligners for the dentists they work with. Clinics and labs in any country can register.

Register in the BClear portal as a clinic or a dental lab, then enter the six-digit code we email you. The code is valid for one day. Choose your specialty as you register, and your account is ready as soon as the email is verified.

Ultimate is for orthodontists: a detailed prescription on top of saved clinical preferences. Express is for general dentists treating simpler cases: six goals, each kept or improved, and the planners handle the detail. The specialty you choose when you register decides which one your account uses.

Upper and lower intraoral scans as STL, OBJ or PLY files, plus a bite scan if you have one. Add clinical photos (up to eight views, JPG or PNG) and an OPG or cephalometric X-ray. The more complete the records, the better the plan.

You choose: tooth charts can show FDI or Universal numbering.

BClear's terms commit to a digital treatment plan within 3 working days of case submission. You get a notification when the plan is ready to review.

Tell the planner in the case discussion, or reject the plan in PlanStudio. The planners prepare a new version, and every version stays in the case.

Print-ready files: a template STL and one STL for each step of the plan. BClear prepares them after you approve, then you download them one by one or as a single zip, ready for your printer.

Upload a refinement scan to the case during treatment. The planners prepare a new version of the plan from it, and you review it in PlanStudio the same way.

Plans are prepaid in bundles. Each bundle sets a price per plan, the number of plans and how long you have to use them; larger bundles have a lower price per plan. Bundles and prices are shown in the portal for your country.

Each case you submit uses one plan from your bundle. If BClear does not accept the case, the plan goes back to your bundle. If you cancel before a plan has been sent to you, it comes back too; after that, each bundle allows a number of free cancellations.

Yes. All plans in a bundle must be used within the bundle's validity period, which is shown on each bundle.

By card, in the portal, when you choose a bundle. Payments are taken in Omani rials (OMR); for bundles priced in another currency, the portal converts at a fixed rate and shows the amount before you pay.

A plan is non-refundable once you approve it. Before approval, a partial or full refund may be considered depending on the work already done. Revisions are handled as revisions, not refunds. The refund policy in the portal has the details.

Yes. Add administrators, and assistants or receptionists who can follow every case in your clinic or lab.

Yes. PlanStudio creates a link that opens the 3D plan, so you can share it with a patient or with the dentist you work with.

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